FAQ
Fotiou Shop
How can I order?
Orders can be placed through our online store at www.fotioushop.gr or by calling us at our phone number +30 24450 41238.
How can I pay for the order?
The order can be paid by credit or debit card, or by deposit in our bank account. During the order you are asked to choose the payment method you want
Which credit cards do you accept?
You can pay for your order by credit, debit or prepaid Card Switch / Maestro, VisaDebit, VisaElectron and MasterCard
How can I make sure I made my purchase correctly?
After you place your order, you will receive a confirmation email. If you do not receive the email, contact our customer service at tel. +30 24450 41238 or email .
What is the shipping method?
Our store cooperates with the courier company Geniki Taxydromiki. All details on how to send can be found on our site in the Shipping Policy field.
Is there a possibility of cash on delivery?
Cash on delivery costs are included in the shipping costs, which amount to 5.00 euros. Cash on delivery is made via shipping: Geniki Taxydromiki.
What is the shipping cost?
For orders within Greece and up to 4 kg the shipping cost is free. All details about shipping costs can be found on the site under Shipping.
Are shipments made abroad?
The Fotiou Shop carries out shipments abroad and cooperates with the Geniki Taxydromiki Company for shipments up to 15 kg. For larger orders contact us to find the best way to transport your goods.
How can I find my package?
The status of the package can be checked on the website of Geniki Taxydromiki with the shipment number you receive in the email when the shipment of your order has been completed.
What will happen if a product arrives broken - damaged?
In the rare case of an accident that could result in a broken product arriving, please keep the packaging as it is and contact us immediately.
How can I get more information about the products?
You can request more information about our products via email at or by phone at +30 24450 41238.
